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We're here to help with anything related to CruiseAware, your reports, or your account.
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Send us an email and we'll get back to you as soon as we can. We typically respond within 1–2 business days.
info@cruiseaware.comResponse Time
We usually reply within 1–2 business days.
Report Help
Questions about a purchased report? Email us with the address you used at checkout.
Frequently Asked Questions
How do I get my Country Intelligence Report?
After you complete your $29 purchase, your report is generated and emailed to the address you provided, usually within a few minutes. Be sure to check your spam or promotions folder if you don't see it.
I didn't receive my report. What should I do?
On the order confirmation page you can request a resend, or email us at info@cruiseaware.com and we'll help. For your security, reports can only be re-sent to the email address used at purchase.
Where do the ship scores and health alerts come from?
They are drawn from public sources such as the CDC Vessel Sanitation Program, CDC Travelers' Health, the U.S. Department of State, and the World Health Organization. This information is for general preparedness and is not medical advice.
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