Refund Policy

If something goes wrong with your Trip Briefing — you never received it, or it doesn't match the destination you ordered — contact us and we will make it right with a corrected briefing or a full refund. Because each briefing is custom-generated for your trip and delivered within minutes, we do not offer refunds simply for a change of mind after delivery.

We will issue a full refund if:

• You never received your briefing. First try the "Resend my report" option on the order page or check your spam folder — if it still hasn't arrived, we'll refund you.
• Your briefing is materially wrong — for example, it covers a different destination than the one you ordered.
• You were charged more than once for the same order.

Each Trip Briefing is a personalized digital product generated specifically for your ship, destination(s), and travel plans, and it is delivered by email within minutes of purchase. For that reason, we cannot offer refunds for:

• Change of mind after the briefing has been delivered;
• A typo in the destination or ship name you entered at checkout (though contact us — we'll usually regenerate it for you at no charge);
• Canceled or rescheduled cruises after delivery.

Email us at info@cruiseaware.com from the email address you used at purchase, within 30 days of your order. Include your order reference if you have it (shown on your confirmation page and in your receipt email). We respond to refund requests within 2 business days.

Approved refunds are issued to your original payment method through Stripe. Depending on your bank, the money typically appears within 5–10 business days.

No need for a refund — we can resend it. Use the "Resend my report" link on the order page, or the resend button on your confirmation page. For your security, briefings are only ever re-sent to the email address used at purchase.

Questions about a refund or your order?

CruiseAware LLC